Refund Eligibility for Food Items

1. Perishable Food Products:
   • Due to the nature of perishable food items, we do not offer refunds for these products.
   • If your perishable product arrives damaged or spoiled, please notify us within 24 hours of delivery.
2. Non-Perishable Food Products:
   • To be eligible for a refund on non-perishable food items, you must return the unopened item in its original packaging within 4 working days of purchase.
   • We do not accept returns for opened or partially consumed food items.

Return Process for Food Items

1. Contact Us:
   • Before returning any food item, please email us at returns@afropots.com to initiate the return process.
   • Include your order number and a brief description of the issue.
2. Return Shipping:
   • You are responsible for return shipping costs unless the return is due to our error.
   • Use a trackable shipping method to ensure safe return of the food item.
3. Refund Processing:
   • Once we receive your returned food item, we will inspect it and notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed within [X] business days.

Exceptions for Food Items

1. Quality Concerns:
   • If you believe the quality of a non-perishable food item is subpar, please contact us immediately.
   • We may offer a replacement or store credit on a case-by-case basis.
2. Allergen Information:
   • It is your responsibility to check allergen information before purchasing.
   • We do not offer refunds for allergic reactions due to undisclosed allergens.

Contact Us

If you have any questions about our food items refund policy, please reach out to us at sales@afropots.com.